Most of our orders are sent using Royal Mail. Alternatively, for large parcels, we may use DHL, UPS or DPD. When operating normally, Royal Mail aims to deliver 1st class mail in one day, and 2nd class mail in 2-3 days. However due to social distancing and staff shortages Royal Mail are experiencing continuing delivery delays. While most deliveries are arriving on time, to avoid disappointment, please allow between 5-10 days for your order to arrive.
UK Delivery Options
£3.50 Royal Mail (Typically 2-3 days, but may currently be 5-10 days) - orders less than £30
Free Standard Royal Mail - all orders above £30
Free upgrade to Royal Mail Tracked 48 during lockdown
First Class Delivery
£4.95 Royal Mail - orders less than £30
£2.95 Royal Mail - orders above £30
Free upgrade to Royal Mail Tracked 24 during lockdown
With the exception of heavy parcels, we have temporarily removed the courier option at check-out as we have experienced delays during the recent lockdown. We have therefore upgraded all Royal Mail deliveries to fully tracked during this period instead.
We currently only deliver to the UK.
In very hot weather it may not be possible to send orders due to the risk of chocolate melting. In these circumstances we may delay sending your order until the weather has cooled.
Deliveries above 2kg (including packaging) may be split into multiple packages, or sent using DHL instead of Royal Mail.